Support Options
Help for Home Users
Please understand that our forum essentially consist of users like you helping each other out. Consider helping others out where you can, to contribute back for the help you get. This is the only way to keep a community like Nextcloud healthy and sustainable!
Enterprise Support
If you run Nextcloud in a mission critical environment, you need an enterprise platform. Nextcloud Enterprise is our tested and certified enterprise product for medium and large businesses, governments and educational institutes. It is backed by our support and gives access to our customer portal and consulting services.
Reporting Bugs
Once you have found the root cause of a bug and it is an issue in Nextcloud itself, report it in our bug tracker. Please keep in mind that this is NOT a support channel and only meant for reporting confirmed issues. Code examples and debugging information is needed and support requests will be closed. Use our forums for help with debugging issues.
Update your server!
Nextcloud 24.0.3, 23.0.7 and 22.2.10 are released!
As always, minor releases include stability and security improvements that are designed to be a safe and quick upgrade.
You can find the full changelog of fixes and improvements for 24.0.3, 23.0.7 and 22.2.10 on our website.
Note: This is the last release of Nextcloud Hub 22. Upgrade to Nextcloud Enterprise to continue to get security and stability updates or move to Nextcloud Hub 23 or 24. Don’t forget that running web-facing software without regular updates is risky. Please stay up to date with Nextcloud releases of both the server and its apps, for the safety of your data! Customers can always count on our upgrade support if needed.
Stay safe: keep your server up-to-date!
Minor Nextcloud releases are security and functionality bug fixes, not rewrites of major systems that risk user data! We also do extensive testing, both in our code base and by upgrading a series of real-world systems to the test versions. This ensures that upgrades to minor releases are generally painless and reliable. As the updates not only fix feature issues but also security problems, it is a bad idea to not upgrade!
This is, of course, also true for apps: Keeping them updated has security benefits, besides the new features and other bug fixes.
If you are maintaining a mission-critical Nextcloud system for your enterprise, it is highly recommended that you get yourself some insurance (and job security… who gets blamed if the file handling system isn’t working as expected?). A hotline to the core Nextcloud developers is the best guarantee for reliable service for your users, and the job safety of you as a system administrator.