To ensure the permanent availability of our customers’ solutions and systems we provide 24×7 technical maintenance and support services.
We approach maintenance and support projects both from a managerial and a technical point of view, aiming to create long term partnerships with our customers.
Our support teams comprise highly skilled, experienced and multi-functional engineers led by managers responsible for complying with the agreed service level agreements (SLAs) and Arulogic quality standards.
Our maintenance and support teams are offer level 1, level 2 and level 3 carrier grade support services 24/7 and is committed to offering maximum value to each customer through the proper local services.
Maintenance & Support Plan
Basic
- 8×5 Business Hours
- Maximum Response Time: 1 Hours
- Phone and email Support
- System Update / Patch
- Local On-site (Jakarta)
- 12 Corrective Maintenance (CM) Tickets
- 12x Preventive Maintenance (PM) Visit
- PM Report
Premium
- 8×7 Business Hours
- Maximum Response Time: 1 Hours
- Phone and email Support
- System Update / Patch
- Local On-site (Jakarta)
- 24 Corrective Maintenance (CM) Tickets
- 12x Preventive Maintenance (PM) Visit
- PM Report
Business
- 24×7 Business Hours (For Severity 1)
- Maximum Response Time: 1 Hours
- Phone and email Support
- System Update / Patch
- Local On-site (Jakarta)
- Unlimited Tickets
- 12x PM visit
- PM Report