To ensure the permanent availability of our customers’ solutions and systems we provide 24×7 technical maintenance and support services.

    We approach maintenance and support projects both from a managerial and a technical point of view, aiming to create long term partnerships with our customers.

    Our support teams comprise highly skilled, experienced and multi-functional engineers led by managers responsible for complying with the agreed service level agreements (SLAs) and Arulogic quality standards.

    Our maintenance and support teams are offer level 1, level 2 and level 3 carrier grade support services 24/7 and is committed to offering maximum value to each customer through the proper local services.

    Maintenance & Support Plan

    Basic
    • 8×5 Business Hours
    • Maximum Response Time: 1 Hours
    • Phone and email Support
    • System Update / Patch
    • Local On-site (Jakarta)
    • 12 Corrective Maintenance (CM) Tickets
    • 12x Preventive Maintenance (PM) Visit
    • PM Report

    Premium
    • 8×7 Business Hours
    • Maximum Response Time: 1 Hours
    • Phone and email Support
    • System Update / Patch
    • Local On-site (Jakarta)
    • 24 Corrective Maintenance (CM) Tickets
    • 12x Preventive Maintenance (PM) Visit
    • PM Report

    Business
    • 24×7 Business Hours (For Severity 1)
    • Maximum Response Time: 1 Hours
    • Phone and email Support
    • System Update / Patch
    • Local On-site (Jakarta)
    • Unlimited Tickets
    • 12x PM visit
    • PM Report